Returns, Refunds & Exchanges

Due to the custom nature and intimate use of these products, returns are subject to the following conditions:

• Condition: Items must be returned in new, unused condition. We cannot accept returns on gear that shows signs of wear or use.
  

• Shipping: If a return is requested for reasons other than a defect in craftsmanship (e.g., change of mind or incorrect size ordered), the customer is responsible for all return shipping costs.
  

• Process: Please contact us within 14 days of delivery to initiate a return. Once the item is received and inspected, your refund or exchange will be processed.
  
  

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

4009 Stony Brook Drive, Louisville, KY 40299

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail 4loveleatherlace@gmail.com