Privacy Policy

Effective Date: May 12, 2026

At Love Leather & Lace, your privacy is a cornerstone of our service. We understand the personal nature of our products and are committed to protecting your information with the same care we put into our leatherwork.

1. Information We Collect

To fulfill your order, you provide certain information, including:

• Order Details: Name, email address, shipping address, and payment information.

• Customization Data: Specific measurements or custom requests required to create your made-to-order gear.

• Communication: Records of any correspondence regarding sizing, design, or support.
  

2. How We Use Your Information

We use your data strictly for business operations, including:

• Processing and shipping your handmade orders.

• Communicating with you about order status or technical questions.

• Providing "The Artisan’s Promise" lifetime support and repairs.

• Compliance with legal or tax obligations (such as keeping sales records).
  

3. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. Your data is only shared with third parties in the following limited circumstances:

• Service Providers: Trusted shipping carriers (e.g., USPS, UPS) and secure payment processors (e.g., Stripe, PayPal) to complete your transaction.

• Legal Compliance: Only if required by law or to protect the safety and rights of Love Leather & Lace.
  

4. Data Security

We implement industry-standard security measures to protect your data. Your payment information is processed through secure, encrypted gateways, and we never store full credit card details on our local servers.

5. Discretion and Confidentiality

We value your discretion.

• Packaging: Orders are shipped in plain, unmarked packaging that does not disclose the specific contents.

• Billing: Transactions on your statement will appear as "Love Leather & Lace" or a shortened version thereof.

6. Your Rights

You have the right to access, correct, or request the deletion of the personal information we hold about you. For any inquiries regarding your data, please contact Shannon Covel directly through the website contact portal.

7. Cookies

Our website may use cookies to improve your browsing experience, such as remembering items in your shopping cart. You can choose to disable cookies through your browser settings, though it may affect site functionality.

8. European residents

If you are a European resident, you have the following rights related to your personal data:

• The right to be informed.

• The right of access.

• The right to rectification.

• The right to erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object.

• Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to 4loveleatherlace@gmail.com.